Federal Ombudsman Services for PLUS Loan Borrowers

Borrowers may contact the student financial assistance (SFA) ombudsman to informally resolve disputes and problems with their PLUS loans. The ombudsperson can help borrowers having problems with their loan servicer or holder. 

This service is free. We hope you will never need this service, but use it if you need it.

The ombudsperson may be contacted by:

Phone: 877.557.2575 or 202.377.3800
Fax: 202.275.0549
Email: fsaombudsmanoffice@ed.gov
Website: ombudsman.ed.gov
Mail: U.S. Department of Education
FSA Ombudsman
830 First Street, NE
Washington, DC 20202-5144